The Godaddy saga finally came to an end. Not because their tech wizards helped me. I simply figured it out for myself.
I did get a great little bit of advice though. You increase your chances of success with their tech support team if you call versus using their email system. Secondly, keep calling back and getting different people until someone comes through for you.
After about 4 worthless email exchanges I picked up the phone. The response from that wizard was "We don't do that". So I called back. This time I got Justin. Justin wasn't completely sure about what I was trying to accomplish, but he was very willing to help if he could.
So for the heck of it I asked him why the others wouldn't help me. He said, "Well we don't normally do this, but I would want someone to help me if I needed it". Wow!!! Great attitude Justin! Thank YOU!!!
Justin sent me away to get a piece of information, but he gave me his email address so we could continue down the path. He was committed to helping me. He even offered to call me back after I provided the info.
In the meantime I resolved the issue. BUT...it still helped a great deal to know that I could go back to Justin if needed.
What do you think? Do you think Justin was out of line for offering to do something his co-workers weren't willing to do?
I'd love to hear your thoughts!
