I don't typically cross post between this blog and Your Customers Matter...Don't They? But in this case, I believe the post is worthwhile wisdom for both audiences. So, without further delay...
I flicked on my furnace this morning to take the bite out of the air and low and behold, no heat! So I put a call into a guy that’s been taking care of my plumbing and heating woes for over 20 years.
Greg Van Strien from Van Strien Plumbing and Heating just repaired my furnace. Even though his day was already jam packed, he reminded me that the temperature was going down to 39 tonight, so he wanted to take care of me before he quit for the day. That’s what I call dedicated service! If you live in the Grand Rapids or Lowell area, Greg comes highly recommended!
As I was pondering this post I was basking in the late afternoon sun brightly shining in my newly cleaned windows. What a sight for sore eyes. It’s been cloudy so I didn’t really notice the true quality of the job that Dr. Windows did just last week. Amazing streaks! And the attention to details around the window edges…not good. See my previous post here.
Those thoughts reminded me how much the quality of the work can impact your reputation, especially when you’re a professional service provider. After all, what do you think I’m going to say when a friend says “Didn’t you just get those windows cleaned?”
I often think the same thing when the stylist at the salon has a bad day. Sometimes my hair gets fried with bleach, and sometimes she just gets scissor happy. People still ask, “Where do you get your hair done?”
Sometimes I wonder if professional service providers take this issue seriously enough. It doesn’t matter whether you fix furnaces, cut hair, wash windows, or anything else. The quality of the work that you do for your customer impacts your reputation. If you do hair or nails for a living, your customers are living, walking advertisements for your work.
Are you proud of your advertising?
Talk to me!