Success Connections

Godaddy Doesn't Get It

I would have never guessed that Godaddy would show up as a service rant here.  That was until I needed a little tech support for the first time.

For several days now I've been trying to map a new blog "Get Your Career In Gear" to a domain I registered with Godaddy a few months back.  I'm no geek, and that's probably part of the problem.  Typepad has done a pretty good job of detailing instructions, but I still haven't been successful.

This morning I decided to try to get help from Godaddy.  Here's the response I received:  "Unfortunately we cannot assist with this issue however, you will need to modify your Total DNS settings so the information below can be used to update the info needed."  The email went on to tell me how to access the DNS settings.

What kind of an answer is this?  Why can't they assist with the issue?  What needs to change in my DNS settings?  Now I have more questions than I did in the beginning!

Godaddy!  This is the first time I've tried to use your tech support...and this is your customer's first impression about the service you provide.  I've got to tell you...it's not good!

Unfortunately little issues like this are all too common in the world of customer service today.  One person decides to take the easy way out.  Doesn't take the time to help the customer.  And one customer at a time disappears.  They find a company that cares about doing business with them.

What do you think?  Am I missing something here?  Talk to me.

A Different Twist On The Social Customer Manifesto

Christopher Carfi over at the Social Customer Manifesto posted a great list of what customers really want.  In other words, what matters most!  Here's his list:

THE SOCIAL CUSTOMER MANIFESTO

• I want to have a say.

• I don't want to do business with idiots.

• I want to know when something is wrong, and what you're going to do to fix it.

• I want to help shape things that I'll find useful.

• I want to connect with others who are working on similar problems.

• I don't want to be called by another salesperson. Ever. (Unless they have something useful. Then I want it yesterday.)

• I want to buy things on my schedule, not yours. I don't care if it's the end of your quarter.

• I want to know your selling process.

• I want to tell you when you're screwing up. Conversely, I'm happy to tell you the things that you are doing well. I may even tell you what your competitors are doing.

• I want to do business with companies that act in a transparent and ethical manner.

• I want to know what's next. We're in partnership…where should we go?

Now give it a different twist...How might the same points apply to your workplace relationships?

Give it some thought and tell me what you think!